Terms of service
The terms that apply when you use the Slate Cue website and software services.
1. Agreement
These terms are an agreement between you and Slate Cue AI Labs ("Slate Cue", "we", "us"). By using our website or services, you agree to them. If you use the services for an organisation, you confirm you are authorised to accept these terms for it. Where we have signed a separate agreement or order form with your organisation, that agreement takes precedence.
2. The services
Slate Cue provides a software platform, offered as a service, that extracts, verifies and analyses data from business documents, including the Parse, Shield, Assist and Recommend modules. Modules marked "Early access" or "Roadmap" are pre-release: they may change, may be unavailable at times and are provided without service commitments.
3. Accounts
You are responsible for your account credentials and for activity under your account. Tell us promptly if you suspect unauthorised access.
4. Your data
You keep all rights in the documents and data you submit ("Customer Data"). You grant us the rights needed to process Customer Data to provide the services to you. We process Customer Data as your Data Processor, in line with our privacy policy and security practices. We do not use Customer Data to train models. You confirm you have the right, and any consent required by law, to submit Customer Data to us.
5. Acceptable use
You must not use the services to break the law, infringe others' rights, upload malware, attempt to access other customers' data, overload or reverse-engineer the services, or build a competing product.
6. AI output
The services use machine learning and can make mistakes. Each output includes a confidence score and a link to its source so it can be checked. You are responsible for reviewing outputs and for decisions you make using them, including credit, claim and tax decisions. Fraud and risk signals from Shield are indicators, not findings of fact.
7. Fees and pilots
Fees are set out in your order form. Free pilots are provided for an agreed scope and period, without charge and without service commitments. Unless agreed otherwise, fees are exclusive of applicable taxes, including GST.
8. Confidentiality
Each party will keep the other's confidential information confidential and use it only for the purposes of this agreement.
9. Intellectual property
We own the services, our software and models, and any improvements to them. Nothing in these terms transfers our intellectual property to you, or yours to us. Feedback you give us may be used to improve the services.
10. Warranties and disclaimers
We will provide the services with reasonable skill and care. Apart from that, and to the extent the law allows, the services are provided "as is", without other warranties, express or implied.
11. Limitation of liability
To the extent the law allows, neither party is liable for indirect or consequential losses, or loss of profit, revenue or data, and each party's total liability is limited to the fees paid or payable by you in the twelve months before the claim. These limits do not apply to liability that cannot be limited by law.
12. Term and termination
Either party may end the agreement as set out in your order form, or immediately if the other party materially breaches these terms and does not fix the breach within 30 days of notice. When the agreement ends, you may export your data for 30 days, after which we delete it, unless the law requires us to keep it.
13. Changes
We may update these terms. We will post changes here and, for material changes, tell customers in advance.
14. Governing law
These terms are governed by the laws of India. The courts at our registered office have exclusive jurisdiction.
15. Contact
Questions about these terms: use our contact page.